At Aurora Divinia, we are committed to protecting your privacy and ensuring a safe and secure shopping experience. This Privacy Policy outlines how we collect, use, and protect your personal information when you interact with our website. By visiting or making a purchase from Aurora Divinia, you agree to the terms outlined in this policy, in compliance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

COLLECTION OF YOUR PERSONAL INFORMATION

To provide you with the best possible shopping experience, we collect the following types of personal information:

• Personal details: Your name, email address, phone number, shipping address, and billing address, which are collected during account creation, ordering, and checkout.
• Payment information: Credit or debit card details, which are processed securely by third-party payment providers. Aurora Divinia does not store your full payment details.
• Order history: Information about the products you have purchased, your preferences, and shopping behavior to enhance our customer service and improve your shopping experience.
• Communication preferences: Information collected from your interactions with us, such as email exchanges, customer service inquiries, and marketing preferences.

We may also collect demographic information such as your age, gender, location, and interests to better understand our customer base. This data is used solely for improving our services and tailoring promotions relevant to your interests.

We automatically gather information about your device and browsing activity when you visit auroradivinia.com, including your IP address, browser type, referring URL, and the pages you view. This data helps us monitor site performance and improve our website’s usability.

USE OF YOUR PERSONAL INFORMATION

The personal information collected by Aurora Divinia is used for the following purposes:

• Order Processing: We use your information to fulfill and ship your orders, including sending you updates on your order status.
• Customer Service: To communicate with you about your order, provide assistance, and respond to any inquiries or issues.
• Marketing Communications: With your consent, we use your contact information to send newsletters, promotional offers, and updates about new products and collections. You can opt-out of receiving these communications at any time by following the unsubscribe link in our emails.
• Improving Our Website and Services: We analyze customer activity and feedback to improve the functionality of our website and enhance your shopping experience.

We do not sell, rent, or trade your personal information with third parties. However, we may share data with trusted third-party service providers, such as delivery couriers, payment processors, and marketing platforms, to perform functions essential to our business. These providers are required to use your information only for the services they provide and are bound by strict confidentiality agreements.

DISCLOSURE OF YOUR PERSONAL INFORMATION OVERSEAS

In certain circumstances, Aurora Divinia may need to disclose personal information to overseas recipients, such as third-party service providers located outside Australia. If this occurs, we will take reasonable steps to ensure that the overseas recipient complies with the Australian Privacy Principles or equivalent privacy protections.

YOUR RIGHTS UNDER THE PRIVACY ACT 1988 (CTH)

As a customer, you have the right to:

• Access and Correct: You may request access to the personal information we hold about you. If any of the information is incorrect or out of date, you may request corrections.
• Withdraw Consent: You can withdraw your consent for marketing communications at any time.
• Data Portability: If required, you can request a copy of the personal data you provided to us.
• Make a Complaint: If you believe your privacy rights have been violated, you can submit a complaint. We will promptly investigate and take corrective action as required.

If you wish to exercise any of these rights, please contact us at contact.us@auroradivinia.com.

USE OF COOKIES AND TRACKING TECHNOLOGIES

We use cookies and similar technologies to provide you with a personalized shopping experience. Cookies are small data files that store information about your preferences and shopping activity on our site. By accepting cookies, you enable us to:

• Remember your cart contents and user preferences for future visits.
• Track browsing behavior to improve site performance and enhance user experience.
• Display relevant advertising and marketing content based on your interests.

You can control your cookie preferences in your web browser settings. Declining cookies may affect your ability to shop on our website, but it will not prevent you from browsing.

Some third-party services, such as Google Analytics, are also used on our site to help us analyze visitor activity. You can opt out of third-party tracking through your browser settings or through the service provider’s opt-out options.

SECURITY OF YOUR PERSONAL INFORMATION

Aurora Divinia takes the security of your personal information seriously. We use industry-standard encryption, such as Secure Socket Layer (SSL), to protect sensitive data transmitted during checkout and ensure your payment details are secure.

However, no method of internet transmission is 100% secure, and while we strive to protect your data, we cannot guarantee its absolute security. If we become aware of any security breach that affects your personal information, we will take immediate action in line with the Notifiable Data Breach (NDB) scheme under the Privacy Act 1988 (Cth).

RETENTION OF YOUR INFORMATION

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, or as required by law. After this period, your information is securely deleted or anonymized.

COMPLIANCE WITH THE NOTIFIABLE DATA BREACH SCHEME

In the event of a data breach where your personal information is involved, Aurora Divinia will comply with the Notifiable Data Breach (NDB) scheme under Australian law. If the breach is likely to result in serious harm, we will notify you and the Office of the Australian Information Commissioner (OAIC) as required by the Privacy Act 1988 (Cth).

CHILDREN’S PRIVACY

Aurora Divinia does not knowingly collect personal information from children under the age of 13. If we discover that we have collected such information, we will take immediate steps to delete it. If you believe that your child has provided personal information, please contact us at contact.us@auroradivinia.com.

CHANGES TO THIS STATEMENT

Aurora Divinia may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. We encourage you to review this Policy periodically to stay informed about how we are protecting your information.

CONTACT INFORMATION

If you have any questions or concerns about this Privacy Policy or how your personal information is handled, please contact us at:

Email: contact.us@auroradivinia.com

We are committed to resolving any privacy concerns promptly and in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

CONDITIONS OF USE

Please note: All product images are for illustration purposes only. Due to the nature of digital displays, the actual colors of products may vary from those shown online.