Processing & Shipping Times

In-stock orders are processed within 1–3 business days of being placed. For Australian orders, we aim to dispatch the same day if you order before 12 pm (AEDT); orders placed after 12 pm ship the next business day.

Pre-order items are dispatched once new stock arrives. Orders will be fulfilled in two batches.

• Batch 1: Orders allocated to our current stock on hand will be dispatched first. (Orders will be shipped out immediately after the closing date 12/09).
  
  
• Batch 2: If total pre-orders exceed our available stock after the pre-order closing date (12/09), a second production batch will be placed. This batch may take up to 2 months to arrive due to production and shipping timelines.

Orders are fulfilled strictly in the order they are received. If your order is allocated to the second batch, we will notify you by email and keep you updated throughout the production process.

We offer two shipping options:

• Australia Post Express — 1–2 business days within the Express Post network (capital cities and major metro areas). Regional areas may take 2–5 business days.
• Australia Post Standard (Parcel) — usually 3–7 business days, depending on your location and external factors.

International orders. Estimated delivery times once dispatched, by region:

New Zealand
Standard Shipping = 5–8 business days
Express Shipping = 2–4 business days

Asia
Standard Shipping = 4–9 business days
Express Shipping = 3–6 business days

Europe
Standard Shipping = 6–15 business days
Express Shipping = 4–9 business days

USA & Canada
Standard Shipping = 7–14 business days
Express Shipping = 4–8 business days

Rest of World
Standard Shipping = 8–20 business days
Express Shipping = 5–12 business days

Shipping costs are calculated at checkout. You'll receive a tracking number once your order has shipped. If you haven't received your items within the estimated delivery time, please contact us at **contact.us@auroradivinia.com** with your order number.

Estimated delivery times are provided in good faith and can vary due to customs, peak periods, and other external factors.

Failed Delivery

If your package can't be delivered due to incorrect address details or unavailability:

• Re-delivery attempts — we'll coordinate with our couriers for re-delivery, subject to their policies.
• Additional fees — if the failed delivery is due to reasons within your control (e.g. an incorrect address), additional fees may apply for re-delivery.
• Customer responsibility — please ensure your shipping details are accurate and that someone is available to receive the package.

Lost or Stolen Packages

Once your order is dispatched, you'll receive tracking information to monitor delivery. Please report any missing packages within 2 weeks of the delivery confirmation. Aurora Divinia is not liable for lost or stolen packages once the courier confirms delivery to the correct address. We encourage you to use a secure delivery address.

Shipping & Tracking

We partner with Australia Post for domestic and international shipping. Tracking links are sent to your email once your order has shipped, so you can follow its journey.

Returns & Exchanges

We want you to be completely satisfied with your purchase. If you need to return or exchange an item, please review the conditions below.

Change of Mind

• You have 14 days from the date of delivery to request a return or exchange.
• Change-of-mind returns are accepted for store credit only.
• Items must be unworn, unwashed, and in their original condition with tags attached. Returns that are soiled or damaged won't be accepted.
• You're responsible for return shipping costs. We strongly recommend a tracked service, as we can't be held responsible for items lost in transit.

Non-Returnable Items

Certain items can't be returned, including:

• Sale items, sample items, or items bought using a discount code during promotions.
• Socks (for hygiene reasons, regardless of whether they're unopened).
• Any items showing signs of wear, damage, or stains (including makeup or pet hair).

Exchange Requests

To exchange an item for a different size or colour, email us at **contact.us@auroradivinia.com before your order is shipped**. Exchanges aren't available once an order has shipped.

Damages & Issues

If you receive a damaged or incorrect item, please report it immediately on receipt at contact.us@auroradivinia.com. We'll assess and resolve the issue through a replacement or refund, in line with the Australian Consumer Law.

Giveaway Entries

If you return or exchange an item and it reduces the amount you paid, your ACT 2: Nivalis giveaway entries are recalculated to match the final amount kept. See the giveaway Terms & Conditions for details.

Your Rights Under Australian Consumer Law

Under the Australian Consumer Law (ACL), you're entitled to a refund, replacement, or repair if goods are faulty, not fit for purpose, or don't match their description. This policy does not limit your statutory rights under the ACL.

Refunds

Refunds are offered in accordance with the Australian Consumer Law for items that are faulty, damaged, or not as described. If your product is defective, email contact.us@auroradivinia.com with details and photos within 7 days of receipt. For faulty items, we'll provide a refund or replacement and refund your original shipping cost. Refunds for change-of-mind returns won't include the original shipping cost, and only store credit will be issued.

Contact

Aurora Divinia

Email: contact.us@auroradivinia.com
Website: auroradivinia.com